Frequently Asked Questions
Everything you need to know about your TOMS experience.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your status by logging into your account on our website.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items in their original packaging. Please visit our Returns Portal to start your process.
How do TOMS shoes fit?
Most of our shoes run true to size. If you are typically between sizes, we recommend going with the smaller size as TOMS tend to stretch slightly with wear.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your products vegan?
We offer a wide selection of vegan-friendly footwear. You can filter by 'Vegan' on our category pages to see all animal-free styles.