Returns & Exchanges

At TOMS, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items. For every pair you keep, you are helping fund resources for mental health, ensuring your style makes a positive impact.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and shipping zip code to initiate the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange and download your prepaid USPS shipping label directly from the portal.

• 3.
  Pack Your Items

  Place the original, unworn items back into the original packaging and securely attach the printed return shipping label to the outside.

• 4.
  Ship and Track

  Drop off your package at any authorized USPS location and keep your tracking receipt; your refund will be processed once the warehouse confirms the return.